Table 4 Calculating an estimation of total care time for handling 100 calls.
Tilburg | Groningen | |||||
|---|---|---|---|---|---|---|
% of calls | Estimate time | % * time | % of calls | Estimate time | % * time | |
Assistant | 100% | 4.6 min | = 460 min | 100% | 3.9 min | = 390 min |
GP: TAG | 9% | 6 min | = 54 min | 19% | 6 min | = 114 min |
Consultation at office | 37% | 10 min | = 370 min | 40% | 10 min | = 400 min |
Home visit | 8% | 20 min | = 160 min | 9% | 20 min | = 180 min |
Consult. during triage | 21% | 1 min | = 21 min | 4% | 1 min | = 4 min |
Total | 605 min | 689 min | ||||
Total care time (Ass. + GP) | 1065 min | 1088 min | ||||