Table 2 Call duration (calls between 08.00 u and 24.00 u).
Tilburg | Groningen | |
|---|---|---|
Mean call time (all contacts) | 4,6 min | 3,9 min |
Number (%) calls with duration <= 1 min. | 32 (0,9%) | 278 (13,7%) |
Number (%) call with duration 1–2 min. | 1167 (34%) | 539 (27%) |
Number (%) call with duration 3–25 min. | 2265 (65%) | 1208 (59,3%) |
Number (%) call with duration >25 min. | 2 (0%) | 3 (0%) |
Percentiles: | ||
• 50% of calls handled | within 3,5 min. | within 3,5 min. |
• 75% of calls handled | within 6,5 min. | within 5,5 min. |
• 95% of calls handled | within 11,5 min. | within 10,5 min. |