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Table 4 Factors Associated with Satisfaction, Compliance, and Perceptions of Physicians among Chinese who Visited General Practitioners or Specialists

From: Chinese and white Canadian satisfaction and compliance with physicians

Variables

Satisfaction OR (95%CI)*

Compliance OR (95%CI)*

Experience OR (95% CI)*

Time OR (95%CI)*

Questions OR (95%CI)*

Clarity OR (95%CI)*

Attentiveness OR (95%CI)*

Chinese Patients who Visited General Practitioners (n = 746)

Language

       

English

1.0

1.0

1.0

1.0

1.0

1.0

1.0

Chinese or Other

0.5 (0.3–0.9)

1.2 (0.8–1.7)

0.7 (0.4–1.0)

1.0 (0.7–1.6)

0.8 (0.5–1.3)

0.7 (0.4–1.2)

0.9 (0.6–1.4)

Length of Stay in Canada

       

Born in Canada

1.0

1.0

1.0

1.0

1.0

1.0

1.0

1 – 9 years

0.2 (0.1–0.7)

1.1 (0.5–2.1)

0.3 (0.2–0.7)

0.2 (0.1–0.5)

0.4 (0.2–1.0)

0.3 (0.1–0.9)

0.5 (0.3–1.1)

10 or more years

0.5 (0.1–1.7)

1.4 (0.7–2.7)

0.8 (0.4–1.6)

0.6 (0.3–1.1)

0.7 (0.3–1.6)

0.7 (0.2–1.9)

0.7 (0.4–1.5)

Chinese Patients who Visited Specialists (n = 485)

Language

       

English

1.0

1.0

1.0

1.0

1.0

1.0

1.0

Chinese or Other

0.7 (0.4–1.2)

1.5 (0.9–2.5)

1.0 (0.6–1.7)

0.6 (0.4–1.0)

0.6 (0.4–1.1)

0.4 (0.2–0.7)

0.8 (0.5–1.3)

Length of Stay in Canada

       

Born in Canada

1.0

1.0

1.0

1.0

1.0

1.0

1.0

1 – 9 years

0.5 (0.1–1.6)

0.3 (0.1–0.8)

0.2 (0.1–0.6)

0.4 (0.2–1.0)

0.7 (0.2–1.9)

1.0 (0.4–2.6)

0.6 (0.2–1.5)

10 or more years

0.5 (0.2–1.8)

0.5 (0.2–1.3)

0.3 (0.1–0.9)

0.5 (0.2–1.2)

0.7 (0.3–2.0)

1.4 (0.5–3.7)

0.5 (0.2–1.3)

  1. Note: *Odds ratios (95% Confidence Intervals) were calculated after adjustment for age, sex, education, marital status, income, medical conditions, language and birthplace
  2. Questions asked in the Survey:
  3. Experience: Did you feel that the doctor had adequate experience to treat your condition?
  4. Questions: Did you feel comfortable asking the doctor questions?
  5. Time: Did you feel the doctor spent enough time with you?
  6. Clarity: Did you understand what the doctor said to you?
  7. Attentiveness: Did you feel the doctor listened carefully to you?
  8. Compliance: Did you trust the doctor so much that you always try to follow his/her advice?
  9. Satisfaction: How satisfied were you with the care you received from the doctor?