Table 1 Number (valid %) of calls handled by the nurse alone and subsequent (first) return consultations
Total number of calls | Handled by nurse alone | ||
|---|---|---|---|
Initial triage | First return consultation* | ||
n (%) | n (%) | n (%) | |
Sex | |||
Male | 659 (46.4) | 180 (27.3) | 66/179 (36.9) |
Female | 762 (53.6) | 211 (27.7) | 66/211 (31.3) |
Age group (yrs) | |||
0–4 | 444 (31.3) | 148 (33.3) | 56/148 (37.8) |
5–14 | 211 (14.9) | 67 (31.8) | 20/67 (29.9) |
15–24 | 99 (7.0) | 32 (32.3) | 10/32 (31.3) |
25–44 | 256 (18.0) | 67 (26.2) | 16/67 (23.9) |
45–64 | 179 (12.6) | 34 (19.0) | 14/34 (41.2) |
>65 | 231 (16.3) | 43 (18.6) | 16/42 (38.1) |
Time of day | |||
Day (8 am-5 pm) | 515 (36.6) | 120 (23.3) | 37/120 (30.8) |
Evening (5 pm-11 pm) | 641 (45.5) | 154 (24.0) | 46/154 (29.9) |
Night (11 pm-8 am) | 252 (17.9) | 114 (45.2) | 49/113 (43.4) |
Number of problems | |||
1 | 334 (23.5) | 103 (30.8) | 38/103 (36.9) |
2 | 598 (42.1) | 184 (30.8) | 61/184 (33.2) |
3 | 489 (34.4) | 104 (21.3) | 33/103 (32.0) |
Total | 1421 (100.0) | 391 (27.5) | 132/390 (33.8) |