Improving access for patients – a practice manager questionnaire

BMC Primary Care

Table 2 How particular types of appointment systems were altered in those practices, which reported making changes to patient access management, since the introduction of access targets*

Appointment system in use or previously in use prior to access target introduction.	Number of practices affected	Mean score of change	Standard deviation of mean score	Skewness	Skewness std. error
Telephone Consultations	28/32	.36	.621	-.407	.441
Open Surgeries	5/32	.00	.707	.000	.913
Pre booked appointments	28/32	.21	.787	-.411	.441
Pre booked appointments with more emergency slots	28/32	.82	.390	-1.775	.441
Pre booked appointments with more slots held for 48 hour booking	17/32	.76	.434	-1.3272	.550
Extra patients	23/32	.35	.573	-.132	.481
Telephone triage	12/32	.17	.389	2.055	.637

*Practice managers were asked to rate change to individual appointment systems on a scale of -1 to 1.
-1 = appointment system used less or not used in the practice since AT introduction
0 = No change to how appointment system is used in the practice
+1 = Appointment system used more or now used in the practice since AT introduction

ISSN: 2731-4553