Table 6 Impact of Expectations and Concordance on Satisfaction*
Patients'/Informants' Expectations | |||||
|---|---|---|---|---|---|
| Â | FP/Patient Concordance | FP/Patient Non-concordance | |||
| Â | Mean | (std dev) | Mean | (std dev) | t-test(p-value) |
On Process of care | 4 | (0.5) | 3.8 | (0.6) | 0.300 |
Physicians' Expectations | Â | Â | Â | Â | Â |
| Â | FP/Patient Concordance | FP/Patient Non-concordance | |||
| Â | Mean | (std dev) | Mean | (std dev) | t-test(p-value) |
On Process of care | 4.1 | (1.0) | 4.2 | (0.8) | 0.616 |
On reason for consultation | 4.1 | (1.0) | 4.2 | (0.8) | 0.787 |
On follow-up after consultation | 4.3 | (0.8) | 4.0 | (1.1) | 0.178 |