Table 2 Patient survey instruments: items used to determine access perceptions
From: Measuring access to primary care appointments: a review of methods
| Â | Survey items | Response ratings | |
|---|---|---|---|
GPAS [23] | 6. | Thinking of times when you want to see a particular doctor: | a) 5 point scale, 1 = same day, 5 = more than 5 days |
| Â | Â | a) How quickly do you get an appointment? | Â |
| Â | Â | b) How do you rate this? | b) Range from 1 = very poor, 6 = excellent |
| Â | 7. | Thinking of times when you are willing to see any doctor: | Â |
| Â | Â | a) How quickly do you get an appointment? | 8. Yes / No / Not applicable / Don't know |
| Â | Â | b). How do you rate this? | Â |
| Â | 8. | If you need an urgent appointment to see your GP can you normally get one on the same day? | Â |
What is your opinion of the general practitioner and/or the practice over the past 12 months with respect to: | 5 point scale (poor to excellent) | ||
| Â | 19) | Getting an appointment to suit you? | Â |
| Â | 23) | Providing quick services for urgent health problems? | Â |
Baker [28] | 10) | It can sometimes be difficult to get an appointment with my doctor at this surgery. | 5 point agreement scale |
| Â | 14) | It can be hard to get an appointment for medical care right away. | Â |
Grogan [29] | 33) | Getting an appointment at a convenient time is easy. | 5 point agreement scale |
| Â | 34) | Appointments are easy to make whenever I need them. | Â |
| Â | 35) | It is often difficult to get an appointment with a doctor. | Â |
| Â | 36) | It is easy to see a doctor of my choice. | Â |