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Table 4 The mean (SD) scores of different dimensions of satisfaction reported by the respondents by migrant status

From: Comparison of perceived quality amongst migrant and local patients using primary health care delivered by community health centres in Shenzhen, China

Characteristics

Locals

Migrants

Unadjusted P-value

Adjusted P-value†

Environment

3.82 (0.798)

3.83 (0.708)

0.863

0.406

Skill of health workers

3.91 (0.800)

3.79 (0.728)

0.065

0.248

Types of drugs available

3.62 (0.901)

3.45 (0.860)

0.036

0.035

Equipment

3.54 (0.916)

3.38 (0.877)

0.051

0.104

Charges

3.96 (0.897)

3.85 (0.813)

0.148

0.754

Effectiveness

4.16 (0.736)

3.92 (0.761)

<0.001

0.098

Attitude of health workers

4.41 (0.611)

4.14 (0.769)

<0.001

0.042

Waiting time

4.30 (0.696)

3.86 (0.906)

<0.001

<0.001

Convenience

4.45 (0.579)

4.29 (0.701)

0.013

0.189

Comprehensiveness

3.86 (0.824)

3.74 (0.824)

0.107

0.561

Patience of health workers

4.26 (0.685)

4.03 (0.738)

0.001

0.370

Involvement of patients

4.23 (0.752)

4.01 (0.780)

0.003

0.457

Overall satisfaction

4.16 (0.702)

3.91 (0.691)

<0.001

0.159

  1. †Adjusted for demographic and socio-economic characteristics of the respondents.