Table 1 Questions to measure patient satisfaction
No. | Description of questions |
|---|---|
1 | Are you satisfied with the environment of the CHC? |
2 | Are you satisfied with the (medical) skills of health workers? |
3 | Are you satisfied with the types of drugs in the CHC available to you? |
4 | Are you satisfied with the equipment in the CHC available for tests? |
5 | Are you satisfied with the charges for services? |
6 | Are you satisfied with the effectiveness of services (treatment outcome)? |
7 | Are you satisfied with the attitude of health workers? |
8 | Are you satisfied with waiting time (in the CHC before seeing a doctor)? |
9 | Is it convenient for you to come to CHC? |
10 | Are you satisfied with the comprehensiveness of the services? |
11 | Does your doctor listen to you carefully and patiently? |
12 | Does your doctor involve you in the decisions about your care? |
13 | Generally speaking, are you satisfied with primary health care? |