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Table 4 Frequencies and percentages of positive and negative comments for both periods

From: Patients’ views on changes in doctor-patient communication between 1982 and 2001: a mixed-methods study

  Period 1982-1984 Period 2000-2001
  + Positive comments - Negative comments + Positive comments - Negative comments
General communication aspects     
- Preparing patient 11 (2 %) 4 (1 %) 7 (1 %) 6 (1 %)
- Asking questions 102 (16 %) 25 (6 %) 132 (17 %) 27 (6 %)
- Explaining clearly 90 (14 %) 57 (13 %) 141 (18 %) 48 (11 %)
- Acting efficiently 6 (1 %) 23 (5 %) 17 (2 %) 26 (6 %)
- Taking time for patient 31 (5 %) 8 (2 %) 33 (4 %) 5 (1 %)
- Talking intelligibly 3 (1 %) 5 (1 %) 3 (0.5 %) 4 (1 %)
- Communicating appropriately 14 (2 %) 31 (7 %) 29 (4 %) 18 (4 %)
Biomedical quality     
- Making decisions 19 (3 %) 27 (6 %) 41 (5 %) 23 (5 %)
- Performing correctly 67 (11 %) 39 (9 %) 52 (7 %) 48 (11 %)
Psychosocial quality     
- Being alert to psychosocial signals 22 (4 %) 13 (3 %) 20 (3 %) 16 (4 %)
- Giving advice 16 (3 %) 7 (2 %) 6 (1 %) 1 (0.5 %)
Interpersonal quality     
- Offering continuity 27 (4 %) 21 (5 %) 25 (3 %) 16 (4 %)
- Being involved 36 (6 %) 6 (1 %) 39 (5 %) 18 (4 %)
- Treating respectfully 27 (4 %) 30 (7 %) 15 (2 %) 18 (4 %)
- Listening attentively 47 (7 %) 48 (11 %) 47 (6 %) 54 (12 %)
- Reassuring 38 (6 %) 23 (5 %) 66 (9 %) 41 (9 %)
- Treating patient as equal 26 (4 %) 33 (8 %) 17 (2 %) 22 (5 %)
- Following the patient’s story 37 (6 %) 25 (6 %) 64 (8 %) 46 (10 %)
- Showing appraisal 8 (1 %) 1 (1 %) 14 (2 %) 1 (0.5 %)
- Respecting privacy 0 (0 %) 6 (1 %) 1 (0.5 %) 5 (1 %)
Total 627 433 772 443
  1. Top 1–3 codes of positive comments.
  2. Top 1–3 codes of negative comments.