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Table 4 Frequencies and percentages of positive and negative comments for both periods

From: Patients’ views on changes in doctor-patient communication between 1982 and 2001: a mixed-methods study

 

Period 1982-1984

Period 2000-2001

 

+ Positive comments

- Negative comments

+ Positive comments

- Negative comments

General communication aspects

    

- Preparing patient

11 (2 %)

4 (1 %)

7 (1 %)

6 (1 %)

- Asking questions

102 (16 %)

25 (6 %)

132 (17 %)

27 (6 %)

- Explaining clearly

90 (14 %)

57 (13 %)

141 (18 %)

48 (11 %)

- Acting efficiently

6 (1 %)

23 (5 %)

17 (2 %)

26 (6 %)

- Taking time for patient

31 (5 %)

8 (2 %)

33 (4 %)

5 (1 %)

- Talking intelligibly

3 (1 %)

5 (1 %)

3 (0.5 %)

4 (1 %)

- Communicating appropriately

14 (2 %)

31 (7 %)

29 (4 %)

18 (4 %)

Biomedical quality

    

- Making decisions

19 (3 %)

27 (6 %)

41 (5 %)

23 (5 %)

- Performing correctly

67 (11 %)

39 (9 %)

52 (7 %)

48 (11 %)

Psychosocial quality

    

- Being alert to psychosocial signals

22 (4 %)

13 (3 %)

20 (3 %)

16 (4 %)

- Giving advice

16 (3 %)

7 (2 %)

6 (1 %)

1 (0.5 %)

Interpersonal quality

    

- Offering continuity

27 (4 %)

21 (5 %)

25 (3 %)

16 (4 %)

- Being involved

36 (6 %)

6 (1 %)

39 (5 %)

18 (4 %)

- Treating respectfully

27 (4 %)

30 (7 %)

15 (2 %)

18 (4 %)

- Listening attentively

47 (7 %)

48 (11 %)

47 (6 %)

54 (12 %)

- Reassuring

38 (6 %)

23 (5 %)

66 (9 %)

41 (9 %)

- Treating patient as equal

26 (4 %)

33 (8 %)

17 (2 %)

22 (5 %)

- Following the patient’s story

37 (6 %)

25 (6 %)

64 (8 %)

46 (10 %)

- Showing appraisal

8 (1 %)

1 (1 %)

14 (2 %)

1 (0.5 %)

- Respecting privacy

0 (0 %)

6 (1 %)

1 (0.5 %)

5 (1 %)

Total

627

433

772

443

  1. Top 1–3 codes of positive comments.
  2. Top 1–3 codes of negative comments.