Period 1982-1984 | Period 2000-2001 | |||
---|---|---|---|---|
+ Positive comments | - Negative comments | + Positive comments | - Negative comments | |
General communication aspects | ||||
- Preparing patient | 11 (2 %) | 4 (1 %) | 7 (1 %) | 6 (1 %) |
- Asking questions | 102 (16 %) ▴ | 25 (6 %) | 132 (17 %) ▴ | 27 (6 %) |
- Explaining clearly | 90 (14 %) ▴ | 57 (13 %) ▼ | 141 (18 %) ▴ | 48 (11 %) ▼ |
- Acting efficiently | 6 (1 %) | 23 (5 %) | 17 (2 %) | 26 (6 %) |
- Taking time for patient | 31 (5 %) | 8 (2 %) | 33 (4 %) | 5 (1 %) |
- Talking intelligibly | 3 (1 %) | 5 (1 %) | 3 (0.5 %) | 4 (1 %) |
- Communicating appropriately | 14 (2 %) | 31 (7 %) | 29 (4 %) | 18 (4 %) |
Biomedical quality | ||||
- Making decisions | 19 (3 %) | 27 (6 %) | 41 (5 %) | 23 (5 %) |
- Performing correctly | 67 (11 %) ▴ | 39 (9 %) ▼ | 52 (7 %) | 48 (11 %) ▼ |
Psychosocial quality | ||||
- Being alert to psychosocial signals | 22 (4 %) | 13 (3 %) | 20 (3 %) | 16 (4 %) |
- Giving advice | 16 (3 %) | 7 (2 %) | 6 (1 %) | 1 (0.5 %) |
Interpersonal quality | ||||
- Offering continuity | 27 (4 %) | 21 (5 %) | 25 (3 %) | 16 (4 %) |
- Being involved | 36 (6 %) | 6 (1 %) | 39 (5 %) | 18 (4 %) |
- Treating respectfully | 27 (4 %) | 30 (7 %) | 15 (2 %) | 18 (4 %) |
- Listening attentively | 47 (7 %) | 48 (11 %) ▼ | 47 (6 %) | 54 (12 %) ▼ |
- Reassuring | 38 (6 %) | 23 (5 %) | 66 (9 %) ▴ | 41 (9 %) |
- Treating patient as equal | 26 (4 %) | 33 (8 %) | 17 (2 %) | 22 (5 %) |
- Following the patient’s story | 37 (6 %) | 25 (6 %) | 64 (8 %) | 46 (10 %) |
- Showing appraisal | 8 (1 %) | 1 (1 %) | 14 (2 %) | 1 (0.5 %) |
- Respecting privacy | 0 (0 %) | 6 (1 %) | 1 (0.5 %) | 5 (1 %) |
Total | 627 | 433 | 772 | 443 |