Health Plans | Provider Organizations | Clinics | ||||
---|---|---|---|---|---|---|
Strategies and Activities | Public Plan or Purchaser | Private Plans | Multispecialty Groups | Independent Practice Association | Innovator Site | Comparison Site |
Information Technology and Management | ||||||
Make greater and better use of data | X | X | X | X | X | X |
Use electronic medical records | X | X | ||||
Use e-prescribing | X | X | ||||
External Environment and Relationships | ||||||
Change/influence PPACA regulations | X | |||||
Account for PPACA in planning | X | |||||
Transform organization of health care delivery | X | X | ||||
Change reimbursement away from fee-for-service | X | X | ||||
Tailor payment to shape delivery system | X | |||||
Cultivate strategic partnerships | X | |||||
Prepare to become an ACO | X | |||||
Patient-Centeredness and Product Design | ||||||
Improve customer service | X | |||||
Engage patients in their health/health care | X | X | X | |||
Survey patient experience/satisfaction | X | X | X | |||
Improve appropriateness of care | X | X | X | |||
Improve care coordination | X | X | X | X | ||
Develop value-based benefits | X | |||||
Focus on a specific population | X | X | X | |||
eVisits | X | X | ||||
Experiment with medical home | X | X | X | X | ||
Work Processes and Tasks | ||||||
Use strategic framework for improvement | X | |||||
Centralize some tasks | X | X | ||||
Advanced scheduling | X | X | ||||
Expand nurse and mid-level providers' scope of practice | X | X | X | |||
RNs lead chronic disease management | X | |||||
Use scribes | X | X | ||||
Human Resources | ||||||
Bolster human resource efforts | X | X | ||||
Recruit providers who are a good cultural fit | X | |||||
Recruit within the organization | X | |||||
Engage employees | X | X | X | |||
Train physician-leaders | X | |||||
Financial rewards for performance improvement | X |