From: General practitioners' experience and benefits from patient evaluations
Changes, activities and plans owing to the patient evaluation (% of answers) | ||||
---|---|---|---|---|
 | Yes | No | Do not know or missing | |
Have you learned anything from your patient evaluation that you can apply to your practice? | 77.0 | 11.6 | 11.4 | |
 | Yes | No | Missing | |
Have you made changes or other activities in your practice due to your patient evaluation? | 54.2 | 45.1 | 0.6 | |
Have you planned specific changes or other activities in your practice due to your patient evaluation? | 25.3 | 73.2 | 1.5 | |
Have you either made changes or other activities in your practice or made specific plans to do so or both? | 60.5 | 39.0 | 0.4 | |
Are you still considering what to do due to your patient evaluation? | 25.1 | 73.0 | 1.9 | |
Under which heading would you categorise your changes, activities and plans? (% of answers, the GPs were allowed to place more than one x) | ||||
 | Changes and activities | Specific plans | ||
Doctor-patient relation | 21.1 | 4.2 | ||
Medical care | 5.1 | 4.0 | ||
Information and support | 12.9 | 5.5 | ||
Organisation of care | 15.8 | 7.6 | ||
Accessibility | 36.5 | 20.0 | ||
Other | 4.4 | 2.3 | ||
How did you benefit from your patient evaluation compared with your expectations? (% of answers) | ||||
 | As or more than expected | None or less than expected | Missing | |
Professionally | 48.5 | 48.9 | 2.5 | |
Regarding the quality of the doctor-patient relation | 71.1 | 25.7 | 3.2 | |
Regarding practice service towards the patients | 76.8 | 20.5 | 2.7 | |
Personally | 70.7 | 26.4 | 3.0 | |
Relation between colleagues | 56.3 | 40.3 | 3.4 | |
Awareness of patient perspective (% of answers) | ||||
 | Agree or mostly agree | Disagree or mostly disagree | Missing | |
The patient evaluation has increased our awareness in practice that the patients' perspective on quality in general practice may differ from ours | 33.3 | 54.9 | 11.8 | |
The patient evaluation has increased the awareness of GPs and practice staff of the quality of our work | 32.9 | 57.0 | 10.1 | |
The patient evaluation has increased our readiness for changes in practice | 40.1 | 45.1 | 14.8 | |
Job satisfaction (% of answers) | ||||
 | Better | Unchanged | Worse | Missing |
Due to my patient evaluation my job satisfaction has become | 26.4 | 69.0 | 3.2 | 1.5 |