Table 4 Multivariate linear regression model: association between background variables, user reported experiences and global satisfaction (n = 154)
Variable | B | SD | t | Significance |
|---|---|---|---|---|
Socio-demographic factors: | Â | Â | Â | Â |
Female (reference: male) | -0.13 | 0.09 | -1.40 | 0.16 |
Age | -0.00 | 0.00 | -0.53 | 0.60 |
Health status | -0.00 | 0.04 | -0.06 | 0.95 |
Education (reference: primary school) | Â | Â | Â | Â |
Secondary school | -0.07 | 0.11 | -0.61 | 0.54 |
University college/university (1-4 years) | 0.08 | 0.12 | 0.66 | 0.51 |
University college/university (4 years or more) | -0.07 | 0.14 | -0.54 | 0.59 |
Marital status (reference: married) | Â | Â | Â | Â |
Cohabitant | 0.04 | 0.10 | 0.39 | 0.70 |
Living alone | -0.24 | 0.11 | -2.10 | 0.04 |
Number of times in contact with the out-of-hours service two last years (reference: 1 time) | Â | Â | Â | Â |
2 times | 0.06 | 0.11 | 0.59 | 0.56 |
3-5 times | -0.00 | 0.11 | -0.03 | 0.98 |
6-10 times | -0.00 | 0.15 | -0.02 | 0.98 |
More than 10 times | 0.32 | 0.19 | 1.66 | 0.10 |
Extent of urgency (reference: very serious) | Â | Â | Â | Â |
Serious | 0.03 | 0.12 | 0.23 | 0.82 |
Less serious | -0.22 | 0.14 | -1.60 | 0.11 |
Uncertain about seriousness | 0.07 | 0.15 | 0.46 | 0.64 |
Respondent group (reference: patients) | Â | Â | Â | Â |
Cares of children under the age of 16 | -0.09 | 0.11 | -0.86 | 0.39 |
Cares of patients aged 16 or older | 0.52 | 0.21 | 2.52 | 0.01 |
Patient experiences: | Â | Â | Â | Â |
Doctor services at the casualty clinic (scale) | 0.02 | 0.00 | 5.19 | 0.00 |
Organization at the casualty clinic (scale) | 0.01 | 0.00 | 2.51 | 0.01 |
Information on own condition (item) | 0.14 | 0.07 | 2.16 | 0.03 |
Enough information on the tests and examinations (item) | 0.11 | 0.06 | 1.86 | 0.07 |
Unanswered question (item) | -0.06 | 0.04 | -1.64 | 0.10 |
Incorrect treatment (item) | -0.23 | 0.06 | -3.66 | 0.00 |