Skip to main content

Table 2 Respondent characteristics (n = 225)a

From: The association between demographic factors, user reported experiences and user satisfaction: results from three casualty clinics in Norway

Variable

Nb

%

Gender:

  

Female

157

71.7

Male

62

28.3

Age of respondent, mean (SD)

215

46 (18.5)

Type of contact:

  

Telephone only

20

9.3

Telephone and consultation visit

125

58.1

Consultation visit only

63

29.3

Telephone and home visit

4

1.9

Other

3

1.4

Health status

  

Excellent

38

17.5

Very good

65

30.0

Good

54

24.9

Fairly good

43

19.8

Poor

17

7.8

Education:

  

Primary school

42

19.5

Secondary school

73

34.0

University college/university (1-4 years)

67

31.2

University college/university (4 years or more)

33

15.3

Marital status:

  

Married

110

51.2

Cohabitant

50

23.3

Living alone

55

25.6

Number of times in contact with the out-of-hours service two last years:

  

1 time

51

23.7

2 times

53

24.7

3-5 times

82

38.1

6-10 times

18

8.4

More than 10 times

11

5.1

Extent of urgency:

  

Very serious

34

15.5

Serious

96

43.8

Less serious

59

26.9

Uncertain about seriousness

30

13.7

  1. a Of the 225 respondents 148 (68.2%) were patients, 53 (24.4%) guardians of children < 16 years of age, and 16 (7.4%) carers of patients aged 16 years or older.
  2. b The number of respondents is 225, but item missing means that the number of respondents on each background factor varies.