Table 1 Mean scale and item scores for experiences with the casualty clinics on a 0-100 scale
Scale/item | N | Mean | SD |
|---|---|---|---|
Telephone contact | 148 | 80.6 | 16.4 |
The questions below are about the person you spoke with on the phone when you called the casualty clinic. Do you feel that this person: | Â | Â | Â |
Took you seriously | 147 | 80.3 | 19.2 |
Was interested in your problem | 148 | 79.4 | 19.1 |
Was understandable | 148 | 84.0 | 16.0 |
Was competent | 143 | 79.4 | 19.5 |
Doctor services | 186 | 81.9 | 17.6 |
The questions below are about the doctor(s) you met at the casualty clinic. Do you feel that he/she: | Â | Â | Â |
Took you seriously | 187 | 82.1 | 20.2 |
Was interested in your problem | 183 | 80.7 | 20.8 |
Was understandable | 185 | 83.9 | 17.5 |
Was competent | 185 | 81.1 | 21.0 |
Nursing services | 153 | 81.4 | 16.8 |
The questions below are about the nurse(s) you met at the casualty clinic. Do you feel that he/she: | Â | Â | Â |
Cared for you | 151 | 79.3 | 20.8 |
Took you seriously | 151 | 80.8 | 19.0 |
Was understandable | 152 | 84.2 | 15.9 |
Was competent | 152 | 81.6 | 17.7 |
Organization at the clinic | 193 | 64.7 | 25.6 |
Did you receive adequate information about how long you might expect to wait until you came in for an examination/treatment? | 188 | 55.5 | 34.5 |
Do you think the time you had to wait from you arrived until you came in for an examination/treatment was acceptable? | 191 | 66.2 | 31.3 |
Did you get the impression that the casualty clinic was well organized? | 192 | 71.9 | 22.8 |
Questions independent of contact type | Â | Â | Â |
Do you think you got enough information about your own condition? | 215 | 73.4 | 23.7 |
Did you get enough information about the tests and examinations you went through? | 165 | 71.2 | 26.4 |
Did you have any unanswered question after the contact with the casualty clinic? | 212 | 71.2 | 31.1 |
Do you think that you in any way were incorrect treated by the casualty clinic (after what you are able to evaluate)? | 211 | 91.4 | 19.8 |
All in all, are you satisfied with the help you got from the casualty clinic? | 223 | 78.1 | 21.5 |