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Table 4 Associations between predictors and patient satisfaction and experience, multilevel regression on working respondents only.

From: Patient experience of access to primary care: identification of predictors in a national patient survey

   Access domains
   Q2 Q4 Q6 Q8 Q9
   Satisfied with getting through on the phone Able to get appointment same day or next 2 days Able to get appointment >2 days in advance Able to get appointment with particular GP Satisfied with hours GP surgery open
Number of cases in regressions 757,687 451,016 337,432 333,649 757,067
Number of practices in regressions 8,038 8,037 8,038 8,037 8,038
Patient level predictors Standardised Odds Ratios
Gender Male - - - - -
  Female ***0.951 **1.032 ***0.857 ***1.047 ***0.897
Age group 18 - 34 - - - - -
  35 - 54 ***1.114 ***1.044 ***1.057 ***1.255 ***1.044
  55 - 74 ***1.169 ***1.184 ***1.177 ***1.523 ***1.034
  75+ ***1.508 *1.273 ***1.731 ***2.240 *1.188
Number of appointments (in last 12 months) 0 - 3 - - - - -
  4 - 6 ***0.914 ***1.167 ***1.212 ***1.290 ***0.871
  7+ ***0.921 ***1.403 ***1.374 ***1.467 ***0.960
Parent or legal guardian of any children under 16 currently living in household No - - - - -
  Yes ***0.944 ***1.201 ***0.962 ***0.902 1.008
Employment status Full-time paid work - - - - -
  Part-time paid work ***1.137 ***1.261 ***1.133 ***1.206 ***1.430
Travel time to work Less than 10 min - - - - -
  10-30 minutes *0.978 ***0.923 ***0.952 **0.954 ***0.901
  31 minutes - 1 hour ***0.912 ***0.831 ***0.888 ***0.885 ***0.644
  More than 1 hour ***0.813 ***0.732 ***0.785 ***0.750 ***0.492
  Live on site 0.958 ***0.879 ***0.879 0.948 ***0.870
Typical working hours† Weekday office hrs - - - - -
  Weekday mornings ***1.139 ***1.221 ***1.076 1.037 ***1.885
  Weekday evenings or afternoons ***1.148 ***1.243 *1.049 0.983 ***1.899
  Other work pattern ***1.074 ***1.118 1.020 1.014 ***1.555
  Working hours vary ***1.065 ***1.085 0.998 0.998 ***1.454
Can take time away from work to visit GP No - - - - -
  Yes ***1.984 ***2.047 ***1.877 ***1.874 ***3.209
Ethnicity White British - - - - -
  Other white ***0.851 ***0.905 ***0.882 ***0.837 ***0.858
  Black ***0.894 **1.097 ***0.896 ***0.726 ***1.169
  Asian ***0.708 ***0.865 ***0.723 ***0.669 ***0.739
  Other ***0.778 0.966 ***0.832 ***0.739 ***0.906
  Rural *1.033 *0.960 *1.005 **1.023 **0.968
Practice level predictors Standardised Odds Ratios
Practice list size ***0.347 ***0.683 ***0.424 ***0.542 ***0.869
Full Time Equivalence ratio per 10 k patients ***1.288 ***1.246 ***1.146 0.979 ***1.057
Overall reported achievement (comparable indicators only) ***1.199 ***1.209 ***1.116 ***1.109 ***1.085
Emergency admissions for patients on list per 1000 patients ***0.735 **0.900 ***0.712 ***0.759 0.989
Standardised Mortality Ratios of people under 65 *0.905 ***0.859 *0.910 *0.925 *1.046
Number of new registrations ***1.252 0.981 ***1.174 1.055 1.011
Practice Index of Multiple Deprivation score (aggregated from patient sample) **0.878 **0.877 **0.862 0.950 ***0.932
Region predictors (practice-level) Standardised Odds Ratios
Location (Strategic Health Authority) North East - - - - -
  North West **0.840 1.008 **0.793 *0.871 0.972
  Yorkshire/Humber ***0.709 0.945 **0.778 **0.830 *0.936
  East Midlands ***0.557 0.950 ***0.535 ***0.663 ***0.846
  West Midlands ***0.605 0.894 ***0.704 ***0.748 ***0.839
  East Of England ***0.583 0.899 ***0.591 ***0.686 ***0.836
  London ***0.444 ***0.641 ***0.630 ***0.616 ***0.670
  South East Coast ***0.554 0.997 ***0.558 ***0.695 ***0.744
  South Central ***0.757 0.899 **0.777 **0.829 ***0.837
  South West ***0.703 0.939 ***0.702 **0.818 **0.903
  1. † Two categories of Typical working hours have been dropped because of multi-collinearity (Overnights, Weekends). Categories were small and the information they contained, regarding variation in satisfaction, was also present in other categories which were retained.
  2. * = p < 0.05; ** = p < 0.01; *** = p ≤ 0.001
  3. Predictors excluded from the table had no notable (0.86<OR < 1.18) association with any access domain