Skip to main content

Table 3 Associations between predictors and measures of patient satisfaction and experience, multilevel regression on all respondents.

From: Patient experience of access to primary care: identification of predictors in a national patient survey

   Access domains
   Q2 Q4 Q6 Q8 Q9
   Satisfied with getting through on the phone Able to get appointment same day or next 2 days Able to get appointment >2 days in advance Able to get appointment with particular GP Satisfied with hours GP surgery open
Number of patients in regressions 1,612,203 981,587 733,390 804,561 1,611,139
Number of practices in regressions 8,038 8,038 8,038 8,038 8,038
Patient level predictors Standardised Odds Ratios
Gender Male - - - - -
  Female ***0.908 ***0.969 ***0.812 ***0.969 ***0.892
Age group 18 - 34 - - - - -
  35 - 54 ***1.167 ***1.094 ***1.085 ***1.276 ***1.133
  55 - 74 ***1.315 ***1.337 ***1.266 ***1.599 ***1.289
  75+ ***1.677 ***1.781 ***1.744 ***1.795 ***1.483
Number of appointments (in last 12 months) 0 - 3 - - - - -
  4 - 6 ***0.910 ***1.157 ***1.179 ***1.271 ***0.872
  7+ ***0.910 ***1.350 ***1.333 ***1.391 ***0.921
Employment status Full-time paid work - - - - -
  Part-time paid work ***1.198 ***1.370 ***1.175 ***1.245 ***1.746
  Full-time education ***1.068 ***1.097 0.963 **1.083 ***1.381
  Unemployed ***1.453 ***1.506 ***1.360 ***1.176 ***2.665
  Perm sick/disabled ***1.588 ***1.753 ***1.535 ***1.512 ***2.885
  Fully retired work ***1.580 ***1.909 ***1.610 ***1.718 ***2.945
  Looking after home ***1.405 ***1.653 ***1.435 ***1.457 ***2.401
  Something else ***1.168 ***1.221 ***1.223 ***1.266 ***1.802
Substantial difficulties in day-to-day activities because of long-standing health problem/disability No - - - - -
  Yes ***0.781 ***0.778 ***0.826 ***0.813 ***0.805
Ethnicity White British - - - - -
  Other white ***0.848 ***0.884 ***0.867 ***0.801 ***0.846
  Black ***0.908 ***1.158 **0.947 ***0.709 ***1.134
  Asian ***0.701 ***0.835 ***0.720 ***0.645 ***0.725
  Other ***0.799 ***0.953 ***0.860 ***0.703 ***0.893
Deprivation   0.989 0.999 0.994 ***0.910 ***1.199
Practice level predictors Standardised Odds Ratios
Practice list size ***0.319 ***0.616 ***0.407 ***0.556 ***0.839
Full Time Equivalence ratio per 10,000 patients ***1.268 ***1.217 ***1.134 0.999 ***1.065
Overall reported achievement (comparable indicators only) ***1.202 ***1.212 ***1.129 ***1.120 ***1.087
Emergency admissions per 1000 patients ***0.718 ***0.883 ***0.701 ***0.748 0.989
Number of new registrations ***1.237 1.003 ***1.144 *1.068 *1.036
Practice Index of Multiple Deprivation score (aggregated from patient sample) **0.869 ***0.862 **0.854 *0.926 ***0.929
Region predictors (practice-level) Standardised Odds Ratios
Strategic Health Authority North East - - - - -
  North West **0.830 1.000 ***0.789 *0.893 *0.925
  Yorkshire/Humber ***0.689 0.942 ***0.774 ***0.839 ***0.907
  East Midlands ***0.567 0.972 ***0.550 ***0.699 ***0.854
  West Midlands ***0.600 0.897 ***0.700 ***0.758 ***0.807
  East Of England ***0.572 0.892 ***0.594 ***0.703 ***0.796
  London ***0.434 ***0.625 ***0.588 ***0.607 ***0.604
  South East Coast ***0.546 0.983 ***0.543 ***0.719 ***0.698
  South Central ***0.762 0.912 **0.766 **0.846 ***0.808
  South West ***0.717 0.961 ***0.696 **0.865 ***0.881
  1. * = p < 0.05; ** = p < 0.01; *** = p ≤ 0.001
  2. Predictors excluded from the table had no notable (0.86<OR < 1.18) association with any access domain