Table 1 Comparison of wording for overall satisfaction question and the 12 selected questions from the 45-Q and 60-Q survey
From: Does patient satisfaction of general practice change over a decade?
PPP 45 Question survey | PPP 60 Question survey | ||
|---|---|---|---|
16 | In general how satisfied are you with the medical care you receive at this practice? | 55 | Overall how satisfied were you with the consultation? |
PPP 45 Question survey | PPP 60 Question survey | ||
20 | Are you satisfied with the ease of making an appointment to see the doctor | 35 | Were you able to obtain your appointment at a time that was convenient for you? |
23 | Are you satisfied with the ease of seeing the doctor out of normal working hours | 30 | How easy have you found it to see a doctor out of hours? |
24 | Are you satisfied with the ease of having the doctor see you at home | 29 | How easy have you found it to obtain a home visit during office hours? |
26 | Are you satisfied with the amount of time the doctor spends with you | 38 | Did the doctor spend enough time with you? |
28 | Are you satisfied with the handling of accounts by the doctors office | 21 | Are you satisfied with the handling of accounts by the doctors office? |
29 | Are you satisfied with the doctors ability to deal with children | 22 | Are you satisfied with the doctor's ability to deal with children? |
30 | Are you satisfied with the doctor's willingness to spend time with you | 23 | Are you satisfied with the doctor's willingness to spend time with you? |
31 | Are you satisfied with the doctor's willingness to answer your questions | 24 | Are you satisfied with the doctor's willingness to answer your questions |
32 | Are you satisfied with the respect shown to you by the doctor | 17 | Are you satisfied with the respect shown to you by your doctor? |
34 | Are you satisfied with the doctors ability to treat your problems | 25 | Are you satisfied with the doctors ability to treat your problems? |
35 | Are you satisfied with the doctors concern about you problems | 26 | Are you satisfied with the doctor's concern about your problems? |
37 | Are you satisfied with the ability to choose which doctor you see | 10 | Are you able to see the doctor of your choice at this practice? |