| Telephone advice (n = 234) | Consultation at the GP cooperative (n = 250) | Home visits (n = 184) | Total (n = 668) |
---|---|---|---|---|
 | n (%) | n (%) | n (%) | n (%) |
Gender | Â | Â | Â | Â |
   Male | 92 (40.9) | 98 (48.5) | 87 (49.2) | 277 (45.9) |
   Female | 133 (59.1) | 104 (51.5) | 90 (50.8) | 327 (54.1) |
Missing | 3.8% | 19.2% | 2.7% | 9.6% |
Age (years) | 30.7 (SD 24.2) | 29.0 (SD 23.8) | 63.5 (SD 19.1) | 39.2 (SD 27.3) |
Missing | 2.1% | 6.4% | 2.7% | 3.9% |
Education level | Â | Â | Â | Â |
   Low | 55 (25.2) | 49 (21.0) | 79 (48.8) | 183 (29.9) |
   Average | 111 (50.9) | 125 (53.6) | 60 (37.0) | 296 (48.3) |
   High | 52 (23.9) | 59 (25.3) | 23 (14.2) | 134 (21.9) |
Missing | 6.8% | 6.8% | 12.0% | 8.2% |
Health insurance | Â | Â | Â | Â |
   Public | 165 (71.1) | 182 (74.3) | 151 (83.4) | 498 (75.7) |
   Private | 67 (28.9) | 63 (25.7) | 30 (16.6) | 160 (24.3) |
Missing | 0.9% | 2.0% | 1.6% | 1.5% |
Received type of consultation as expected | Â | Â | Â | Â |
   Yes | 84 (38.0) | 206 (84.8) | 151 (85.8) | 441 (68.9) |
   No | 137 (62.0) | 37 (15.2) | 25 (14.2) | 199 (31.1) |
Missing | 5.6% | 2.8% | 4.3% | 4.2% |
Patient's perceived severity of complaint | Â | Â | Â | Â |
   Not severe | 87 (37.8) | 85 (34.7) | 9 (5.1) | 181 (27.8) |
   Severe | 143 (62.2) | 160 (65.3) | 168 (94.9) | 471 (72.2) |
Missing | 1.7% | 2.0% | 3.8% | 2.4% |
Patient's perceived urgency of complaint | Â | Â | Â | Â |
   Not urgent | 80 (35.4) | 62 (25.4) | 13 (7.4) | 155 (24.0) |
   Urgent | 146 (64.6) | 182 (74.6) | 162 (92.6) | 490 (76.0) |
Missing | 3.4% | 2.4% | 4.9% | 3.4% |
Patient's worry about complaint | Â | Â | Â | Â |
   Not worried | 36 (15.5) | 43 (17.7) | 16 (9.1) | 95 (14.6) |
   Worried | 196 (84.5) | 200 (82.3) | 159 (90.9) | 555 (85.4) |
Missing | 0.9% | 2.8% | 4.9% | 2.7% |
Patient's perceived correctness of diagnosis | Â | Â | Â | Â |
   Not correct | 47 (22.4) | 25 (10.5) | 18 (12.0) | 90 (15.0) |
   Correct | 163 (77.6) | 214 (89.5) | 132 (88.0) | 509 (85.0) |
Missing | 10.3% | 4.4% | 18.5% | 10.3% |
Patient satisfaction | 2.43 (SD 0.96) | 2.03 (SD 0.70) | 1.99 (SD 0.87) | 2.16 (SD 0.87) |
Missing | 0.9% | 0% | 1.1% | 0.6% |
Performance score | 6.7 (SD 2.0) | 7.7 (SD 1.4) | 7.6 (SD 1.8) | 7.3 (SD 1.8) |
Missing | 5.6% | 2.8% | 4.3% | 4.2% |