Setting | Method | Data collected |
---|---|---|
UoB (telephone call to General Practice) | Unannounced simulated patient telephone call | Receptionists response to stroke symptoms |
UoB (telephone call to General Practice) | Voice recording | Record the General Practice out-of-hours message |
General Practice | Questionnaire (anonymous) | Receptionist demographic data. |
Receptionist knowledge and planned response to stroke and a variety of other symptoms | ||
General Practice | Focus Groups | Receptionist views on their role in the triage of patients and their views on training for receptionists |
General Practice | Interviews | The views of other Primary Care staff on the role, skills and potential of reception staff |