1. Personal information about the patient | • Tell me about yourself – age, family, job and illness(es). |
• For how long have you been a patient of this GP? | |
• Have you been a patient of other GPs? | |
2. Description and assessment of the observed consultation | • Describe the consultation with the GP, where I was present. |
• What is your assessment of the encounter? Try to find words to describe it. | |
• Were you satisfied with the GP? | |
• What does it take for you to be satisfied with your GP? | |
3. Experience with this GP and GPs in general | • Do you know this GP? |
• If no: Would you see the same GP again? | |
• Do you have a regular GP? | |
• How often do you visit your healthcare center? | |
• Who do you consult? Your regular GP or an unfamiliar GP? | |
• Describe some good experiences at the GP. | |
• Describe some bad experiences at the GP. | |
4. The importance of relational continuity | • Is it important to you that your GP knows you? |
• If yes, explain how and when it is important. | |
5. Comparison between satisfaction with the GP and the health system in general | • Do you have any experiences with other areas of the healthcare system? |